Effective Date: 16.01.2023
Thank you for choosing Stree Sanman for your sanitary napkin, sanitary napkin vending machine, and sanitary napkin incinerator needs. We value your satisfaction and aim to provide you with the best products and services. This Refunds/Cancellations Policy outlines our procedures regarding refunds, cancellations, and returns.
Refunds:
1. Product Returns: If you are dissatisfied with a product you have purchased from our website, you may request a refund within 5 days from the date of delivery. To initiate the refund process, please contact our customer support team at contact@streesanman.com or call 911 911 3631. Please ensure that the product is in its original condition, unopened, and with all its original packaging and accessories.
2. Refund Eligibility: To be eligible for a refund, the product must be in new and unused condition. We reserve the right to inspect returned items before processing a refund. Refunds will be issued in the original form of payment used for the purchase.
3. Return Shipping: You are responsible for the cost of return shipping unless the product arrived damaged or was shipped in error by Stree Sanman.
4. Refund Processing Time: Refunds will be processed within 7 business days of receiving the returned product.
5. Non-Refundable Items: Certain items, such as sanitary napkins, are not eligible for refunds due to hygiene reasons, unless they arrived damaged or were shipped in error by Stree Sanman.
Cancellations:
1. Order Cancellation: You may cancel your order within 8 hours of placing it. To cancel an order, please contact our customer support team at contact@streesanman.com or call 911 911 3631. We will make every effort to accommodate your request, but order cancellation is subject to product availability and the processing status of your order. Orders that have already been shipped cannot be canceled.
2. Refunds for Canceled Orders: If your order is successfully canceled within the specified time frame, we will issue a refund to the original payment method used for the purchase within 7 business days.
Damaged or Defective Products:
1. Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team at contact@streesanman.com or call 911 911 3631 within 5 days of receiving the product. We will arrange for a replacement or a refund, as per your preference, and cover the cost of return shipping.
2. Return of Damaged or Defective Products: Please retain the original packaging and any accessories. We may request photos of the damage or defect to assist with the return process.
Contact Us:
If you have any questions or concerns regarding our Refunds/Cancellations Policy, please contact our customer support team at contact@streesanman.com or call 911 911 3631.
Please note that this policy may be subject to updates and changes, so we encourage you to review it periodically. Your continued use of our website and services constitutes acceptance of this policy.
Thank you for choosing Stree Sanman for your sanitary napkin needs. We appreciate your trust in our products and services.
M/s Stree Sanman
C-214, 2nd Floor, Eastern Business District, LBS Marg
Bhandup West, Mumbai 400078
contact@streesanman.com
+91 911 911 3631
www.streesanman.com